Returns & refunds

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. If an item is faulty, not as described, or doesn't do what it's supposed to do, you may be entitled to a repair, replacement or refund — and compensation for reasonably foreseeable loss or damage.

For a major failure, you choose between a refund or a replacement. For a minor failure, we may offer to repair the item first.

Change of mind

We also accept change-of-mind returns on unused items in their original packaging within 30 days of delivery. Return postage for change-of-mind returns is the customer's responsibility, and a refund is issued to the original payment method once the item is received.

Faulty, damaged or incorrect items

Contact us with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you, including return postage where a return is needed.

How to start a return

• Email us through the contact form with your order number.
• Tell us what happened and what outcome you'd like.
• We'll reply with return instructions or resolve it on the spot.

Items we can't accept

For hygiene reasons, some personal-care items can't be returned once opened, unless they are faulty. This does not affect your consumer guarantee rights.